Terms & Conditions
Last updated: 18 March 2026
1. About these Terms
These Terms & Conditions (Terms) govern your access to and use of the Royalty Healthcare website located at https://royaltyhealthcare.com.au/ (Website).
By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use the Website.
2. Who we are
The Website is operated by Royalty Healthcare (ABN 51 834 184 019), an NDIS service provider based in Queensland, Australia.
References to “we”, “us” or “our” in these Terms are to Royalty Healthcare.
3. General information only (no advice)
The content on our Website is provided for general information purposes only and relates to NDIS services and disability supports.
Nothing on the Website is intended to be, or should be taken as, medical, nursing, psychological, allied health, legal, financial or professional advice, or advice on how to comply with the NDIS.
You should not rely on the information on this Website as a substitute for professional advice or care, and you should seek appropriate independent advice that is specific to your circumstances before making decisions about your health, supports or NDIS funding.
4. Not an emergency or crisis service
Our Website and online contact forms are not monitored 24/7 and are not suitable for emergency or crisis situations.
If you or someone you support is in immediate danger or needs urgent help, please contact emergency services (000 in Australia) or an appropriate crisis service in your area.
5. Your use of the Website
You agree that you will not:
- use the Website for any unlawful purpose or in breach of these Terms
- interfere with or disrupt the operation of the Website, servers or networks
- attempt to gain unauthorised access to any part of the Website or our systems
- introduce viruses, malware or other harmful code
- use the Website to harass, abuse or harm others, or to submit offensive, defamatory or infringing material.
We may, at our discretion, suspend or terminate your access to the Website if we believe you have breached these Terms.
6. Intellectual property
Unless otherwise indicated, we own or are licensed to use all intellectual property rights in the Website and its content (including text, graphics, images, logos, icons and layout).
You may view and download limited copies of Website content for your personal, non‑commercial use, provided you do not remove any copyright or other proprietary notices.
You must not reproduce, adapt, distribute, publish, display, sell, license or otherwise exploit any Website content for commercial purposes without our prior written consent.
7. Enquiries and contact forms
When you submit a contact, feedback or complaint form through the Website, you:
- warrant that the information you provide is accurate and not misleading
- confirm that you have the authority to provide that information
- acknowledge that we will handle your personal information in accordance with our Privacy Policy.
We will use reasonable efforts to respond to your enquiry, but we do not guarantee that we will be able to assist in all cases or within a particular timeframe.
8. Availability and changes to the Website
The Website is made available on an “as is” and “as available” basis.
We do not guarantee that the Website will be free from errors, defects, interruptions or security vulnerabilities, or that it will be available at all times.
We may, without notice, change, suspend or discontinue any part of the Website, including content, features or availability.
9. Liability
To the maximum extent permitted by law, we exclude all warranties, representations and guarantees (whether express or implied) in relation to the Website and its content.
In particular, we do not warrant that the information on the Website is complete, accurate, up‑to‑date or suitable for your particular circumstances.
Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law that cannot be excluded.
Subject to those non‑excludable rights and to the maximum extent permitted by law, we will not be liable for any loss, damage, cost or expense (including consequential loss, loss of profit, loss of opportunity or loss of data) arising out of or in connection with your use of, or inability to use, the Website or reliance on its content.
10. Indemnity
You agree to indemnify us against any loss, damage, liability, cost or expense (including reasonable legal fees) we incur arising out of or in connection with:
- your breach of these Terms
- your misuse of the Website
- any claim by a third party relating to content or information you submit through the Website.
11. Third‑party sites and services
The Website may contain links to third‑party websites or resources that are not under our control.
We provide these links for convenience only and are not responsible for the content, accuracy, privacy practices or availability of those websites.
Your use of third‑party websites is at your own risk and may be subject to the terms and policies of those third parties.
12. Governing law
These Terms are governed by the laws in force in Queensland, Australia.
You submit to the exclusive jurisdiction of the courts of Queensland and the courts of appeal from them in respect of any proceedings arising out of or in connection with these Terms or the Website.
13. Changes to these Terms
We may update these Terms from time to time.
The updated Terms will be posted on the Website with a revised “Last updated” date and will apply to your use of the Website from the time they are posted.
14. Contact us
If you have any questions about these Terms or the Website, please contact us at:
Royalty Healthcare
5/481 Gympie Rd, Strathpine QLD 4500, Australia
Email: info@royaltyhealthcare.com.au
Phone: 1800 467 692